People behind the HALL  



Alan W. Brown (Co-I) is a software engineer and business strategist who studies how agile delivery practices can help organisations create better solutions faster. He is Professor of Entrepreneurship and Innovation in the Surrey Business School, University of Surrey where he leads activities in the area of corporate entrepreneurship and open innovation models. Alan has extensive industry experience in a variety of areas, including leading business development in a Silicon Valley Start‐up, as Distinguished Engineer and European CTO for one of the software group brands at IBM, and as a senior researcher in the Software Engineering Institute at Carnegie Mellon University. He has substantial commercial experience and brings strong links to the Cabinet Office through his work on Government as a Platform and his membership of the National Audit Office’s expert panel on Digital Transformation. Alan has a PhD in Computer Science from the University of Newcastle‐ upon‐Tyne, and has published five books and more than 60 papers in software engineering and agile delivery practice.


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Jon Crowcroft (Co-I) has been the Marconi Professor of Communications Systems in Cambridge University’s Computer Laboratory since October 2001. He has worked in the area of Internet support for multimedia communications for over 30 years. Three main topics of interest have been scalable multicast routing, practical approaches to traffic management, and the design of deployable end‐to‐end protocols. Current active research areas are Opportunistic Communications, Social Networks, and techniques and algorithms to scale infrastructure‐free mobile systems. He leans towards a “build and learn” paradigm for research. Amongst many research awards he is a Co‐I on the Hub‐of‐all‐Things (HAT) project. He graduated in Physics from Trinity College, University of Cambridge in 1979, gained an MSc in Computing in 1981 and PhD in 1993, both from UCL. He is a Fellow the Royal Society, a Fellow of the ACM, a Fellow of the British Computer Society, a Fellow of the IET and the Royal Academy of Engineering and a Fellow of the IEEE.


Alexander A. Kharlamov is a Research Fellow at the Faculty of Business & Law, UWE Bristol. He holds a PhD in Engineering from th WMG, University of Warwick, an MRes from Cranfield School of Management, and an MSc and Licentiate in Industrial Management and Engineering from the Universidade de Aveiro, Portugal, where he received the best student award twice, along with the best MSc award. Aside from working on the HALL, Alex’s parallel areas of work include Behavioural Operations (decision-making, errors and biases, individual differences in planning), Supply Chain Segmentation and integrating analytics in Operations Management.




Roger Maull (Co-I) is a Professor of Management Systems at Surrey Business School, University of Surrey. Prior to joining Surrey he spent 16 years at the University of Exeter in various roles including Head of Department of Management and Director of the centre for research in Innovation and Service Research (ISR). His current research is into the impact of digital technologies on future economic activity including, IoT, personal data, wearables and digital currencies. He has published widely in leading journals including, IJOPM, Journal of Operations Management, Journal of Supply Chain Management. He is the PI on £1.5m NEMODE project which is an RCUK DE funded Network+ (EP/K003542/1), PI on CREDIT Cryptocurrency Effects in Digital Transformations (EP/N015525/1) and CI on the RCUK DE Home Hub‐of‐all‐Things (HAT) project (EP/K039911/1, £982k). Roger has a track record of working with industry and has been principal investigator on commercially funded projects with Vodafone, Microsoft, DSTL and the South‐West Strategic Health Authority. He was a member of the EPSRC College of Peers for 12 years and regularly sat on grant awarding panels for both EPSRC and ESRC. He has written over 100 refereed publications and recently retired as co‐editor of the 4* International Journal of Operations and Production Management (IJOPM).


irenecropped2Irene Ng (PI) is Professor of Marketing and Service Systems and Director of the International Institute of Product and Service Innovation at WMG, University of Warwick. Involved in several government‐funded research projects in the digital economy, Irene is the Principal Investigator of the £ 1.2m Research Councils UK (RCUK) Hub‐of‐all‐Things (HAT) project, and a Co‐investigator on the £1.5m RCUK New Economic Models of the Digital Economy (NEMODE) Network+ project. A business (IO) economist through her doctoral training, Irene’s research lies in the trans‐disciplinary understanding of value and new business models. She has received global recognition for her work including several ESRC fellowship appointments, and is currently an ESRC/InnovateUK Innovation Caucus Thought Leader. Her latest book, Creating New Markets in the Digital Economy, was published by Cambridge University Press in 2014. An entrepreneur and academic, Irene is passionate about the link between practice and research, and advises digital business startups.


dixon-mike-bio-500-x-680Mike Dixon (HALL Senior Research Fellow) is an Assistant Professor of Operations Management at the Ivey Business School, Western University in Canada. Previously he held the same position for four years at the Graduates School of Business and Public Policy at the Naval Postgraduate School (NPS). Mike has a PhD from the Hotel School at Cornell University. He is interested in service operations management and specifically the effect of operational decisions and service design and customer experience. Mike conducts management research from an analytical perspective and analyses large archival data sets to model customer behaviour finding ways to represent the behavioral aspects of service design in quantitative and analytical ways. Specifically, he is interesting in understanding the role of experiential sequence on participant perception. In past research he analyzed season subscription ticket sales for a large performing arts venue and showed that season subscription re-purchases are influenced by event sequences from previous seasons leading to managerial direction for event planners to properly schedule performances across a season to maximize experiential effects.


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Xiao Ma (Co-I) is a Senior Research Fellow with the Service Systems Group, WMG, the University of Warwick. He is part of the Business Innovation Group (BIG) at WMG and has led research and architecture of a cloud platform for retail sector digitisation with Google in the applied research domain. He studied Computer Science and E‐Business Management and holds a PhD in Engineering from the University of Warwick. He has worked on a number of research projects funded by ESPRC, STFC, and the EU Framework programme. Xiao holds a visiting professorship in Inner Mongolia University (China) to establish the China‐UK Digital Economy Laboratory. He has also been awarded the prestigious status of an overseas expert by the Chinese Government under China’s 1000 talents programme for the Inner Mongolia Region in recognition of both academic and industrial contribution to the digital economy initiative.



Richard Mortier (Co-I) is a University Lecturer in the Computer Laboratory at the University of Cambridge. His research spans a range of topics, all with a networked systems angle. He has worked on topics from distributed system performance monitoring and debugging, to Internet routing protocols, to real‐time media platform design and implementation. He has worked in a variety of roles, from high‐level platform architect, to designer and implementer of complex networked systems, to website designer and builder. He has also consulted and worked for a broad range of companies, including start‐ups and corporates in both the US and UK.


Glenn ParrycroppedGlenn C Parry (C0-I) is Professor of Strategy and Operations Management at the University of the West of England, UK. His work aims to capture leading practice, moving companies forward through transformations based upon data driven analysis. Dr Parry has a track record of contributing towards over £22m in grants and currently holds grants from RCUK NEMODE as CoI on the £.1.2m “Hub of All Things” IoT project and two as PI to run workshops on Cryptocurrency and engage business. He is also Co-I on an AHRC grant [AH/M005771/1] “Bristol and Bath By Design” a project to evaluate the impact of design in the south west, and PI of a British Academy Grant “Beyond the Gate”, working with ex‐offenders to identify the basis for self‐funding/operated rehabilitation services. He publishes in leading international journals and has published the books, “Build to Order: The Road to the 5‐day Car”, “Complex Engineering Service Systems” and “Service Design and Delivery”. His interests include value, business models, visibility and servitization.


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Ganna Pogrebna (Co-I) is Professor of Behavioral Science at the University of Birmingham. She is a decision theorist/behavioural economist and empirical econometrician with particular interest in decision making in a digital domain, IoT, behavioural aspects of platform choice, and human‐technology interactions. She also works on behavioural aspects of digitisation and business models in application to individual and household choice as well as smart cities where her areas of expertise include quantitative modelling, data analysis, and new business models. She has published in high quality peer‐refereed economics and business journals.




Susan Wakenshaw is a postdoctoral research fellow in the Cyber Security Centre and the Service System Group at WMG, University of Warwick. She is an interdisciplinary researcher in the Internet of Things, user-centered information privacy, data-driven innovation, value co-creation, service ecosystems, business models, and consumer culture theory approach to consumption and consumer experiences. Currently, she is involved in the EPSRC CONTriVE project as well as the PETRAS and EVIOT projects. Her previous projects include the RCUK Hub-of-all-Things (HAT); RCUK HARRIET, Smart City and Smart Citizens: New Business and Economic Models of Urban Living; EPSRC Co-production of Physical Products and Value Co-creation; EPSRC KT-Box; and EPSRC SeRTES. Susan has peer-reviewed publications in top conferences and journals.



Liang Wang is a Research Associate with the Computer Laboratory at the University of Cambridge. In 2003, he received his BEng in Computer Science and Mathematics from Tongji University, Shanghai in China. Later, he received both his MSc and PhD degrees in Computer Science from University of Helsinki, Finland in 2011 and 2015 respectively. Liang’s research interests include system and network optimisation, modelling and analysis of complex networks, information-centric networks, and distributed data processing.